Uninteresting legal things
This can be a bit boring, but it’s important. Here’s some information about legal things, technical website stuff, and accessibility.
Privacy notice
A+E Chimney Sweep is the data controller and is responsible for processing any data you share.
What data we collect
The personal data we collect from you includes:
- your postcode and address
- the contact details you provide, like your phone number and email address
- your Internet Protocol (IP) address, and details of which version of web browser you used
- information on how you use the site using cookies
Where you provide your consent, Google Analytics cookies are used to collect information about how you use the site. This includes IP addresses.
Google Analytics processes information about:
- the pages you visit on this site
- how long you spend on each page on this site
- how you got to the site
- what you click on while you’re visiting the site
We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit.
We will not combine analytics information with other data sets in a way that would directly identify who you are.
Why we need your data
We collect your personal data in order to:
- gather feedback to improve our services
- respond to any feedback you send us, if you’ve asked me to
- allow you to access our services and make transactions
- provide you with information about our services
- monitor use of the site to identify security threats
- monitor the performance of the site to identify inefficiencies and JavaScript errors
We use the information we collect through Google Analytics to see how you use the site and to see how well the site performs on your device.
We do this to help:
- make sure the site meets the needs of its users
- make design and user experience improvements to the site
- make performance improvements to the site – for example, improving page load time and data usage
Our legal basis for processing your data
Our legal basis for processing personal data in relation to site security is our legitimate interest, and the legitimate interests of site users, in ensuring the security and integrity of the site.
The legal basis for processing data collected with Google Analytics is your consent.
The legal basis for processing all other personal data is that it’s necessary to provide you with our services.
What we do with your data
The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.
We will not:
- sell or rent your data to third parties
- share your data with third parties for marketing purposes
How long we keep your data
We will only retain your personal data for as long as it is reasonable and needed for the purposes set out here.
Where your data is processed and stored
We design, build and run our services to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.
Personal data is usually stored in the European Economic Area (EEA). Data collected by Google Analytics may be transferred outside the EEA for processing.
Where data processing happens in the US, suppliers need to meet the certification standards set out in the UK-US data bridge agreement. This facilitates flows of personal data to certified US companies that have opted in to the EU-US Data Privacy Framework.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.
We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
Your rights
You have the right to request:
- information about how your personal data is processed
- a copy of that personal data
- that anything inaccurate in your personal data is corrected immediately
You can also:
- raise an objection about how your personal data is processed
- request that your personal data is erased if there is no longer a justification for it
- ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, contact us.
Links to other sites
This site contains links to other sites.
This privacy notice only applies to this site, and does not cover sites that we link to. They have their own terms and conditions and privacy policies.
Following a link to another site
If you go to another site from this one, read the privacy policy on that site to find out what it does with your information.
You can also make a complaint to the Information Commissioner, who is an independent regulator.
Changes to this policy
We may change this privacy policy. In that case, the ‘last updated’ date here will also change. Any changes to this privacy policy will apply to you and your data immediately.
If these changes affect how your personal data is processed, we will take reasonable steps to let you know.
Last updated: 1 July 2026
Terms and conditions
This information explains A+E Chimney Sweep’s terms of use. You must agree to these to use A+E Chimney Sweep’s website and services.
A+E Chimney Sweep will be referred to as ‘I’ from now on.
Using this site
You agree to use this site only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
We update this site all the time. We can change or remove content at any time without notice.
Services and transactions
Third-party services have their own terms and conditions which also apply – read these before you use the service.
Linking to this site
You must contact us for permission if you want to either:
- charge your site’s users to click on a link to any page on this site
- say your site is associated with or endorsed by A+E Chimney Sweep
Linking from this site
This site links to sites that are managed by other service providers or other organisations. We do not have any control over the content on these sites.
We’re not responsible for:
- the protection of any information you give to these sites
- any loss or damage that may come from your use of these sites, or any other sites they link to
You agree to release us from any claims or disputes that may come from using these sites.
You should read all terms and conditions, privacy policies and end user licences that relate to these sites before you use them.
Using content from A+E Chimney Sweep
Content on this site and any physical media from A+E Chimney Sweep is subject to Crown copyright protection.
If any content is not subject to Crown copyright protection, we’ll usually credit the author or copyright holder.
The most up to date version of our content will always be on this site.
Disclaimer
While we make every effort to keep this site up to date, we do not provide any guarantees, conditions or warranties that the information will be:
- current
- secure
- accurate
- complete
- free from bugs or viruses
We do not publish advice on this site. You should get professional or specialist advice before doing anything on the basis of the content.
We’re not liable for any loss or damage that may come from using this site. This includes:
- any direct, indirect or consequential losses
- any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
- the use of this site and any sites that are linked to or from it
- the inability to use this site and any sites that are linked to or from it
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.
This includes (but is not limited to) the loss of your:
- income or revenue
- salary, benefits or other payments
- business
- profits or contracts
- opportunity
- anticipated savings
- data
- goodwill or reputation
- tangible property
- intangible property, including loss, corruption or damage to data or any computer system
- wasted management or office time
We may still be liable for:
- death or personal injury arising from our negligence
- fraudulent misrepresentation
- any other liability which cannot be excluded or limited under applicable law
Information about you and your visits to this site
We collect information about you in accordance with our privacy policy and our cookie policy. By using this site, you agree to us collecting this information and confirm that any data you provide is accurate.
Virus protection
We make every effort to check and test this site for viruses at every stage of production. You must make sure that the way you use this site does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.
We›re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use this site.
Viruses, hacking and other offences
When using this site, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to this site, the server on which it’s stored or any server, computer or database connected to it.
You must not attack this site in any way. This includes denial-of-service attacks.
We’ll report any attacks or attempts to gain unauthorised access to this site to the relevant law enforcement authorities and share information about you with them.
Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these terms and conditions, or your use of this site (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
General
There may be legal notices elsewhere on this site that relate to how you use the site.
We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.
We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date.
Doing this once will not mean we automatically waive the right on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.
Changes to these terms and conditions
Please check these terms and conditions regularly. We can update them at any time without notice.
You’ll agree to any changes if you continue to use this site after the terms and conditions have been updated.
Last updated: 1 July 2026
Accessibility statement
This site is run by A+E Chimney Sweep.
How you should be able to use this site
We want as many people as possible to be able to use our site. You should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the site using a keyboard or speech recognition software
- listen to most of the site using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We also try to make this site easy to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and reporting accessibility problems with this site
If you find any problems please contact us.
Last updated: 1 July 2026
Email disclaimer
Emails sent by us have a link to this page.
Confidentiality
This email and its attachments may be confidential and are intended solely for the use of the intended recipient. If you are not the intended recipient of this email and its attachments you must:
- take no action based upon them
- not copy or show them to anyone
- contact the sender if you believe you have received this email in error
Any views or opinions expressed are solely those of the author.
Security and viruses
Unless encrypted, email messages passing over the internet are not secure and could be intercepted and read by someone else. Please bear this in mind when deciding what information to include in any email messages you intend to send to A+E Chimney Sweep.
A+E Chimney Sweep can’t guarantee the content of an email communication or any file attachment:
- is virus free
- hasn’t been intercepted or amended as it passes over the internet
The onus is on the recipient to check the communication is virus-free. A+E Chimney Sweep accepts no responsibility for any damage caused by receiving emails from our email systems and / or hosted domains.
Last updated: 1 July 2026